Tag Archives: workplace management

Is your ‘benchmarking’ actually adding value? It should be by now!

Your current benchmarking….

If you are involved in corporate real estate (CRE) or facilities / workplace management, you are probably involved in benchmarking of space use and occupancy cost at the moment. Probably also environmental data, such as energy use and costs, and wider reporting on other sustainability measures. You may be using a specialist databank or benchmarking company. Or you may be working with other companies in an informal group.

We (at Occupiers Journal limited that is) have invested time in creating a discussion around this subject on Linkedin, called ‘OJ’ occupier benchmarking & data publishing. It is part of our ‘Open’ Group.

The discussion has taken off, with many of the leading benchmarking organisations (and key individual experts) now taking part. Roger de Boehmler, former Director-General of PISCES (now part of OSCRE, the International Open Standards Consortium for Real Estate, the only global e-commerce standards body for real estate) is now working with us as Project Director.

Therefore, as this discussion and ‘programme’ starts to take shape, I wanted to throw in some points to think about…

TIP#1 – What is a “benchmark”, and what is an “average”?

Many groups get this wrong! You may be working with one. Even specialist benchmarking providers misrepresent the difference between a “benchmark” and an average.

A “benchmark” should be exactly that – a mark on the ‘bench’ to show best practice, or best achievable. It should not be just the ‘mean’ or ‘median’ or some other average of a set of numbers. What does that tell you?? Do you aim to be ‘average’??

You should be getting told by your benchmarking provider, what their view is of ‘best practice’, and where you are against this measure. If they are also consultants (as many are) they will probably also be advising you on how to address any ‘gaps’ between where you are now and where you want to be.

TIP#2 – “What” is a start; “Why?” is more useful – quite often a question NOT asked!

Anyone can take a bunch of numbers, put them in a database, and tell you where your ‘numbers’ are against a wider group. Thats the “what”, and it doesn’t tell you much of value….

Your benchmarking group is not being useful unless it can explain “why” one company has achieved figures that appear to be better than the others.

Sadly, I have seen this situation NOT improve for almost two decades now! Why? Because every benchmarking group, or assignment, spends 90%+ of its time getting reasonable comparative data, and only whatever time is left (usually very little) on getting to the real kernel of ‘WHY?’ and ‘HOW?’…the real best practice questions that will help an organisation to actually improve.

One of the key reasons why we have started the ONE database programme. And the reason that we think it will get driven to a successful conclusion – where we can all get access to reasonably good quality data, and spend our time on analysis not on chasing data!

TIP#3 – Don’t accept the benchmarker’s phrase – “this could be because….”

That’s code for “we don’t know, but we guess that….”

Make them work harder to find the answers, not simple assumptions. Its all down to the ‘why’ and the ‘how’ questions above.

Some other serious points for you to challenge:

  1. The drivers of effectiveness (and even efficiency) for office facilities have changed….but many benchmarking groups have not kept pace. The key issue is that space is not used ‘9-5’, or by staff only, or on a ‘one person one desk’ ratio. To measure the effectiveness of office buildings today, we must take account of the Desk Share Ratio (DSR), where DSR= # of people using space / # of useable workspaces;
  2. The DSR measure necessitates understanding how many people use the space in each office, for how long, and how many useable workspaces are there, and how are they used. How does your benchmarking provider deal with this in their data analysis?
  3. We all know that it takes time, and ‘triangulation’ of several bits of data, to work out how many people actually use each building, how frequently, and for how long when they do use it (i.e., quick visit, in for a meeting, or ‘camp down’ for 10 hours?). Are you all doing this consistently?
  4. Many benchmarking groups use measures of “xyz per FTE”, to show “per capita” use of space and facilities. What is the FTE figure? Is it how many people are allocated to use the building (i.e., that is their base)? Or is it an assumption based on number of workstations? Or is it the actual average occupancy on a daily basis? This can vary by 100% or more! Here’s why: at a DSR of 1.2, you could have 6,000 people using 5,000 workstations, but the building average occupancy at say 60%, means 3,000 people use the space daily…6,000 people, 5,000 workstations, or 3,000 average users??
  5. “Cost per FTE” may be accurate in terms of the ‘numerator’ (cost), but can vary massively due to the ‘denominator’ (FTE), due to the later point.
  6. “Sq.m. per FTE” varies on the same basis….!
  7. “Sq.m. per Workstation? OK, as long as everyone is measuring space in the same way, that could be relatively accurate. But, is Sq.M per Workstation very relevant to a mobile workforce such as accountants and consultants? I’d rather have Auditors using comfortable productive space at 12 sq.m. per workstation, at a DSR of 2 or 3, than I would have then crammed into 9.5 sq.m. per workstation with no desk-sharing….size of workstation doesn’t matter, it’s what you do with it!
  8. “Cost per sq.m.” can be fairly accurate and comparable, if you work hard enough at it. But again, I would rather have a high “cost per sq.m.” office being operated over say 12 hours per day, with high levels of desk-sharing and high utilisation of meeting rooms and other spaces, than I would have a low cost building, occupied 9-5 on a DSR of <1, with poorly managed meeting and break-out spaces….

There’s more….we haven’t even got into “service levels versus cost” for each FM service line….! But that will do for now…

I hope this provides some useful material with which to challenge your 2012 benchmarking.

And suffice to say, if you want to do ‘proper’ benchmarking, and want to take these points and others into account, feel free to drop me a line at the email address below. Perhaps we should set up a special purpose company….”The Really Useful Benchmarking Company”, if Andrew Lloyd-Webber has no objections!

Contact me to talk about benchmarking anytime – it IS useful, if it is done properly: paul.carder@occupiersjournal.com

skype: paul.carder.uk

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‘OJ’ Careers & Jobs (#6 ; 13th April 2012)

Hi,

I hope you all had a great Easter weekend wherever you are/were in the world. I have given up trying to write this blog weekly, every Friday. But I hope you’ll accept “almost every Friday” as good enough. Unless of course someone out there wishes to sponsor the blog?? Then, of course, it will get done…. 🙂

Now two months in, we are well over 2,100 members on our Linkedin Group called “Careers & Jobs (Open) CRE & Facilities Management”. Adding around 100 people a week, after the initial fast start. The link is here: http://www.linkedin.com/groups?about=&gid=4269106 . You can read more on the first week’s blog: http://alturl.com/qmsso

Recruiters & Head-hunters

This group is independent, under the ‘OJ’ http://occupiersjournal.com. Do sign up on the website to receive our Newsletter and occasional papers. We hope that any and all recruitment and head-hunting firms will use the group, and post vacancies to the ‘Jobs’ section. Many of you have, so thankyou for that. Anyone is welcome, and feel free to ‘advertise’ yourselves on the “Discussions” section.

These people posted Jobs discussions this week (I will expand this list over the next few weeks, into a global list of recruiters, and save it on my shared ‘Box’ folder: https://www.box.net/shared/bxrprfdfr7 ). For now, here are this week’s new recruiters (new to us anyway) in the order in which they posted. The full list is at the END.

Coleen Cloherty, http://www.linkedin.com/pub/coleen-cloherty/1/89b/20 London , UK

Richard Whitfield, http://www.linkedin.com/in/richardwhitfieldinterserve , Warwickshire, UK

Elinore Minskey, http://www.linkedin.com/pub/elinore-minskey/4b/517/739 , Tennessee, USA

Alex Morris, http://www.linkedin.com/in/mralexmorris , Godalming, Surrey, UK

Michael Herman, http://www.linkedin.com/in/mikeherman123 , Washington DC, USA

Featured Recruiter this week

I have been adding a “top recruiter” in past weeks, on the basis of who posts the most jobs to the Linkedin group. But, as it keeps going to Rebecca Worley, and would AGAIN!, I have had to change tack….sorry Rebecca, but keep ‘em coming. Closely followed by Nikki Dallas of @TalentFM ; yes we’re all on Twitter these days, aren’t we?

Twitter is a great resource, especially if you are job hunting. Look up the links below on Linkedin, and most recruiters also have their twitter name on their profile. Even if you only follow them, and nobody else, you will at least stay ahead of the jobs available, and get the chance to get your CV in early!

This week I’ll give a special mention to Alex Morris, Global Sales Director at Berry Technical (UK), which now includes Cerebra. Alex founded Cerebra, which last year was merged into Berry Technical. He has been in recruitment in the Building Services/FM sector for many years, across Europe:

 Alex has been recruiting Senior level FM positions internationally for the last 16 years. Currently working for many blue chip companies globally. Experience in recruiting FM – Facility Director/ Board level positions

Top jobs this week (around the globe!)

If you go to the Linkedin group and click on Jobs you will see there are 33 jobs shared to the group, and 17 job discussions. There are more jobs if you click on Linkedin’s Jobs Home. But lets look at those on our ‘OJ’ group….

There are CRE & FM management roles posted in London, Prague, Brunei, Ohio (USA), Bangalore, Alabama (USA), Sao Paulo, California (USA), Cambridge (UK), Toronto….and more!

Unisys are looking for an APAC Director – Real Estate & Facilities in Sydney. I’d have to pick that as the top job this week! Living in Sydney, travelling across APAC, and working for a global information technology company.

Last week I said “hopefully we will go wider still in month 3…? India maybe….”, and of course we have. There is a Manager – Real Estate & Workplace required for vmware in Bangalore.

Johnson Controls are recruiting for many UK roles, but I noticed with interest their opportunity in Sao Paulo. As with India, covered last week, Latin America is seeing a growing need for CRE & FM management roles.

Top Discussions:

We had some interesting ‘Discussions’ (see the Discussions tab) over the last two weeks. I don’t have time to cover them all, but here is one: http://lnkd.in/PM9XPh; what I picked up here is that internal referrals are key! So get connected to people on Linkedin, and they may refer you to their HR department – remembering of course that many companies give staff a bonus for introductions, so don’t be shy! You may be doing each other a favour….

Working @

I have not had time to write another “Working@” this week, but will do as we had great feedback on the last one by Simon Beck, on “A Facilities Manager’s Life in Angola”: http://paulcarder.com/2012/03/09/a-facilities-managers-life-in-angola-southern-africa-by-simon-beck/ .

If you would like to write a similar article, for Working @ your company, drop me a line at the email below. Thanks.

That’s all folks for this week, but subscribe to this blog and receive the update every Friday….

Have a great weekend, and if you are job-hunting, good luck,

Paul Carder (paul.carder@occupiersjournal.com)

Twitter @occupiers and @paulcarder

RECRUITERS (alphabetically)

Simon Aspinall: http://www.linkedin.com/in/simonaspinallcatch22 , Leeds, UK

Melissa Baxter http://www.linkedin.com/pub/melissa-baxter/18/555/b64 London, UK

Meghan Blankenship http://www.linkedin.com/pub/meghan-blankenship/5/9a5/634 Austin, TX, USA

John Bruno: http://www.linkedin.com/pub/john-bruno/16/402/7a6 , LA, CA, United States

Douglas Carrick: http://www.linkedin.com/pub/douglas-carrick/41/886/630 , London, UK

Jo Caughey: http://www.linkedin.com/in/jcaughey , Birmingham, UK

Jaime Cheng: http://www.linkedin.com/pub/jaime-cheng/38/568/230 , Hong Kong

Nikki Dallas: http://www.linkedin.com/in/nikkidallas , London, UK

Bob DiSanto, Detroit, US

Kristin Erdmann: http://www.linkedin.com/in/kristinerdmann4hr , Minneapolis, USA

Brittany Finnell: http://www.linkedin.com/pub/brittany-finnell/8/602/643 , Dallas, TX, United States

Peter Forshaw, http://www.linkedin.com/in/peterforshaw , UK

Ben Gregg: http://www.linkedin.com/pub/ben-gregg-0415919590/6/782/a11 , Sydney, Australia

Simon Knowles: http://www.linkedin.com/pub/simon-knowles/1/bb6/a8 , Exeter, UK

John Kreis: http://www.linkedin.com/in/johnkreiss , Boston, MA, United States

Gareth Longley, http://www.linkedin.com/in/garethlongley , Manchester, UK

Natasha Luthra, http://www.linkedin.com/pub/natasha-luthra/35/67/a7b , Bengaluru, India

Chris Manning: http://www.linkedin.com/in/cjmanning , London, UK

Claire Marchant http://www.linkedin.com/in/clairemarchant Manchester, UK

Keely Marlin: http://www.linkedin.com/in/keelymarlin , Denver, CO, United States

Rick Morales http://www.linkedin.com/in/rickmoraleshrexpert New York, NY, USA

Merrick Morris http://www.linkedin.com/in/merrickmorris Norfolk, Virginia, USA

Cassie Rayner: http://www.linkedin.com/in/cassierayner , Leeds, UK

Raint Tang: http://www.linkedin.com/pub/rainy-tang/3b/280/12 , China

Rebecca Worley: http://www.linkedin.com/in/rebeccaworley , Co. Durham, UK

The TSK Business Engagement Centre at Sheffield Hallam University – “a living research project”

I was invited to an interesting event at Sheffield-Hallam University business school (Sheffield, UK) on 15th March this week, which sadly I now cannot attend. But it is worthy of note, and a brief blog, especially as a “living research project”.

It is also worthy of note as it is sponsored by industry – the “TSK Business Engagement Centre”, in a partnership between TSK Group and the CFMD at Sheffield-Hallam. The facility was covered in FM World recently, and the full article is on TSK’s website. This extract explains the partnership:

The partnership between Sheffield Business School CFMD and TSK set out to produce a home for the business school’s executive, a facility for the CFMD and a living research area for TSK to test innovative ideas and new thinking and to understand the needs of the people that work in activity-based work settings to make them more intuitive and comfortable to use.

Therefore the consultation process is ongoing and no doubt the space will continue to evolve as the teams feed back their views.”

This is a great concept – why not? It makes sense for service providers in the industry to engage academia in real-world projects, where they can monitor the evidence and statistics.

Professor If Price( Linkedin ) is the leading academic and thinker at CFMD, and was named as one of BIFM’s 20 most influential pioneers of FM in 2008. He brings the scientific approach of a Cambridge-educated Geologist to the work of understanding the relationship between organisations, people and their spatial environments.

Look out for his new book, out soon (and I hope he send me a signed copy!): Managing Organizational Ecologies: Space, Management and Organizations, Routledge, New York comes out on 18th April

‘OJ’ Careers & Jobs (#2 ; 10th Feb 2012)

We started a new Linkedin Group on 24th January, called “Careers & Jobs (Open) CRE & Facilities Management”. The link is here: http://www.linkedin.com/groups?about=&gid=4269106

The Group has over 1,700 members so far – read more on last week’s blog: http://alturl.com/qmsso

Recruiters & Head-hunters

This group is independent, so we hope that any and all recruitment and head-hunting firms will start to use the group, and post vacancies to the ‘Jobs’ section. They (and anyone else) are also welcome to advertise their services on the “Discussions” section.

These people posted Jobs discussions this week (I will expand this list over the next few weeks, into a global list of recruiters, and save it on my shared ‘Box’ folder: https://www.box.net/shared/bxrprfdfr7 ). For now, here is this weeks list, in the order in which they posted:

Rebecca Worley: http://www.linkedin.com/in/rebeccaworley , Co. Durham, UK

Nikki Dallas: http://www.linkedin.com/in/nikkidallas , London, UK

Kristin Erdmann: http://www.linkedin.com/in/kristinerdmann4hr , Minneapolis, USA

Jo Caughey: http://www.linkedin.com/in/jcaughey , Birmingham, UK

Brittany Finnell: http://www.linkedin.com/pub/brittany-finnell/8/602/643 , Dallas, TX, United States

Douglas Carrick: http://www.linkedin.com/pub/douglas-carrick/41/886/630 , London, UK

(Last week also included the following:)

John Kreis: http://www.linkedin.com/in/johnkreiss , Boston, MA, United States

John Bruno: http://www.linkedin.com/pub/john-bruno/16/402/7a6 , LA, CA, United States

Keely Marlin: http://www.linkedin.com/in/keelymarlin , Denver, CO, United States

Cassie Rayner: http://www.linkedin.com/in/cassierayner , Leeds, UK

Ben Gregg: http://www.linkedin.com/pub/ben-gregg-0415919590/6/782/a11 , Sydney, Australia

Simon Knowles: http://www.linkedin.com/pub/simon-knowles/1/bb6/a8 , Exeter, UK

Chris Manning: http://www.linkedin.com/in/cjmanning , London, UK

Simon Aspinall: http://www.linkedin.com/in/simonaspinallcatch22 , Leeds, UK

 

Top Recruiter this week

My “referee’s decision” is, as always, final :-)  This week it goes to Rebecca Worley, mentioned above, who posted 8 job discussions this week..thanks Rebecca!

So I’m giving Rebecca a little ‘plug’ for helping to get our new Linkedin group off to a good start. If you want to know more about Rebecca’s firm, in London and Co. Durham, see the website here: Maxwell Stephens. To quote their website:

Maxwell Stephens specialises in senior appointments within facilities management, both for permanent positions and for short or long-term contracts. In the current highly competitive global marketplace, we are committed to delivering a comprehensive facilities management recruitment service, stripping away unnecessary complications to offer unparalleled customer support and feedback throughout the process

Top jobs this week

Again, just a personal choice…

Rebecca advertised this Facilities Manager role for BUPA, based in Brighton: http://www.maxwellstephens.com/index.php/featured-vacancies/bupa-facilities-manager

There have been many others posted this week, and last, from China, to several in Europe (Finland, Germany, UK, France) and the USA. Hopefully we will go wider still in week 3….!

Top Discussions:

Sydney Brewin in San Francisco shared the Ultimate Guide to Job Interview Preparation for those of you who need a brush-up! Thanks Sydney.

Michael Carr also shared some views on the US employment market.

Working @

I’m also trying to launch a new series, called “Working @”….and so I very much thank Ali Green, from Louisville, Kentucky, for her inside view of working at Amazon – “a personal view as a Facility Manager” http://lnkd.in/gj5RTt . This has attracted some comments this week.

If you would like to write a similar article, for Working @ your company, drop me a line at the email below. Thanks.

That’s all folks for this week, but subscribe to this blog and receive the update every Friday….

Have a great weekend, and if you are job-hunting, good luck,

Paul Carder (paul.carder@occupiersjournal.com)

Twitter @occupiers

‘OJ’ Careers & Jobs (#1 ; 3rd Feb 2012)

We started a new Linkedin Group on 24th January, called “Careers & Jobs (Open) CRE & Facilities Management”. The link is here: http://www.linkedin.com/groups?about=&gid=4269106

The Group has just over 1,600 members so far, and is growing quickly; see Group Stats here: http://www.linkedin.com/groups?groupDashboard=&gid=4269106

This is an entirely independent and ‘Open Group’ – i.e., anyone may join, and anyone may view discussions from within the Group or from an internet search.

As it says in the Group Profile, it is:

“For all careers discussions, and any job postings by organisations direct or via recruitment consultants for Corporate Real Estate (CRE), Facilities Management and Workplace/Change management”

Recruiters & Head-hunters

This group is independent, so we hope that any and all recruitment and head-hunting firms will start to use the group, and post vacancies to the ‘Jobs’ section. They (and anyone else) are also welcome to advertise their services on the “Discussions” section.

These people posted Jobs discussions this week (I will expand this list over the next few weeks, into a global list of recruiters, and save it on my shared ‘Box’ folder: https://www.box.net/shared/bxrprfdfr7 ). For now, here is this weeks list, in the order in which they posted:

John Kreis: http://www.linkedin.com/in/johnkreiss , Boston, MA, United States

John Bruno: http://www.linkedin.com/pub/john-bruno/16/402/7a6 , LA, CA, United States

Brittany Finnell: http://www.linkedin.com/pub/brittany-finnell/8/602/643 , Dallas, TX, United States

Keely Marlin: http://www.linkedin.com/in/keelymarlin , Denver, CO, United States

Nikki Dallas: http://www.linkedin.com/in/nikkidallas , London, UK

Cassie Rayner: http://www.linkedin.com/in/cassierayner , Leeds, UK

Jo Caughey: http://www.linkedin.com/in/jcaughey , Birmingham, UK

Ben Gregg: http://www.linkedin.com/pub/ben-gregg-0415919590/6/782/a11 , Sydney, Australia

Simon Knowles: http://www.linkedin.com/pub/simon-knowles/1/bb6/a8 , Exeter, UK

Chris Manning: http://www.linkedin.com/in/cjmanning , London, UK

Rebecca Worley: http://www.linkedin.com/in/rebeccaworley , Co. Durham, UK

Simon Aspinall: http://www.linkedin.com/in/simonaspinallcatch22 , Leeds, UK

Top Recruiter this week

My “referee’s decision” is final 🙂 This goes to Nikki Dallas, mentioned above, who posted 7 jobs this week..thanks Nikki.

So I’m giving Nikki a little ‘plug’ for helping to get our new Linkedin group off to a good start. If you want to know more about Nikki’s firm in London, see the website here: http://www.talentfm.co.uk/. I also know that Nikki deals with global appointments, so if you are not in the UK, do not let that stop you connecting!

Top jobs this week

Again, just a personal choice…

Simon Aspinall advertised this Group Facilities Manager role in West Yorkshire: http://preview.alturl.com/6fg64

There were many others posted this week, from China, to several in Europe (Finland, Germany, UK, France) and the USA. Hopefully we will go wider still in week 2….!

Top Discussions:

Katya from New Zealand ( http://www.linkedin.com/pub/katya-van-den-nieuwenhuysen/13/395/403 ) tops the “Discussions” list this week with her question, “What are five things that attract you to a job position?”; this has had 10 responses, last time I looked, and will continue I’m sure. Thanks Katya.

Working @

I’m also trying to launch a new series, called “Working @”….and so I very much thank Ali Green (  http://www.linkedin.com/pub/ali-green/a/145/901 ) from Louisville, Kentucky, for her inside view of working at Amazon – “a personal view as a Facility Manager” http://lnkd.in/gj5RTt

That’s all folks for this week, but subscribe to this blog and receive the update every Friday….

Have a great weekend, and if you are job-hunting, good luck,

Paul Carder (paul.carder@occupiersjournal.com)

The OPN’s 31st workshop will be at PwC More London, on Tues 7 Feb 2012

By Paul Bartlett, Chairman, Office Productivity Network

The Office Productivity Network’s next event will be on Tuesday, 7 February 2012, at PwC’s More London new offices which display “understated excellence”. This will be the 31st OPN productivity best practice Workshop, all of which have shown exemplar workspaces which are delivering productive environments for occupants. Previous workshops have been at Unilever, KPMG, Southwark Council, AAT, GlaxoSmithKline, Herman Miller, Eversheds, Reuters, Johnson Controls, and MOD.

As part of PwC’s two centre location strategy and accommodating just over half of their 10,000 London workforce, 7 More London offered a unique opportunity for PwC to create a workplace that would reflect the values and ambitions of the firm. The objectives of the project included providing a flexible workplace to meet business needs now and for the long term. About 20% growth can be accommodated without physical change as working patterns evolve and people choose to use spaces differently. 7 More London provides:

• 460,000ft2 across 13 floors.

• Capacity for 6,000 heads in 4,000 workspaces at an overall sharing ratio of 1.5:1

• A further 690 workspaces in collaborative settings across the practice floors.

• 112 client facing meeting rooms with 22 dedicated videoconference facilities.

When arriving, visitors and staff can physically see how PwC does business. Exceptional occupier service is facilitated with spaces that work for individuals, groups, when working collaboratively in teams or with clients. There is 100% hotelling for everyone, with high standards of services (including quality refreshment hubs and floor concierges), a choice of workspaces, central secure client filing and, most importantly, continuous engagement with the various business units delivers maximum space utilisation. Sustainability was a key aim; despite its conventional corporate appearance, 7 More London is the first building in the capital to have been awarded a BREEAM Outstanding rating.

The event will include presentations on the property strategy for London, design, change management, POE and the occupier viewpoint. Delegates will have an extensive tour of the building. Places will be limited to 40, so if you wish to see at first hand how innovation can deliver cost efficient sustainable performance enhancement, contact Paul Bartlett, the OPN Chairman, for more details as soon as possible on paulbartlett@sbssol.co.uk or 01379 678899

Paul Bartlett, Chairman, Office Productivity Network

2011 IFMA Workplace Conference – Madrid

by Juan Luis de la Peña of 3G Office, Madrid (http://www.3g-office.com/inicio.html)

2011 IFMA Workplace Conference was held on 26-27th October kindly hosted by ENDESA in Madrid. All attendants (near 100 people) agree that it’s been an excellent conference with outstanding speakers and presentations as well as keynotes, moderators and round tables (plus a great catering!) where we all learned and shared real experiences, figures and trends regarding today’s ways of working and workplace solutions from several countries and business sectors.

Moderators:

Francisco Vázquez. President of 3G Office Group and Director of International Relations of IFMA Spain.

Leopoldo Alandete. Managing Director, LA & Asociados.

Xavier Llobera. General Manager, Microsoft Innovation Centre for Productivity Center.

All of them, Partners of the Workplace Innovation Group, played a great role in the conference, not only introducing the speakers but also questioning them and sharing their experiences and points of view regarding key matters in an open and frank way.

Conferences:

Introduction to Social Dynamics (by Francisco Vázquez)

Francisco made a clear introduction to how social dynamics are changing – dynamics that are mainly driven by technology, and new generations of people which are demanding new ways of working that suit their needs, and how companies are consequently adapting their workplaces to be flexible.

Agile Working in the UK (by Andrew Mawson, Managing Director, Advanced Workplace Associates Ltd)

Andrew introduced us to UK workplace trends, where there is some of the most expensive Real Estate in the world, and where most organizations are under pressure to reduce costs, but increase productivity. “Agile Working”, which is a dynamic way of working that frees people to work where and when it is appropriate for them and their organizations, pops up as solution. What is needed to support agile working are new layouts of office schemes with no owned spaces and overlapped areas with central or anchor points where groups gather around. He showed the today’s workplace situation by sector, from traditional (Legal, Retail) to mature (Telecoms, ITs). He pointed out that the change to agile working needs not only change management but “change maintenance” thereafter and that leadership from the directors of the business is the essential element.

Measuring the Value of Virtual Working (by Philippe Jimenez, Managing Director, Regus)

Philippe talked about a Regus research study based in big companies regarding measurement the benefits of the agility@work, a mix of real estate, commute, sustainability, technology, people and culture. The survey was done from three points of view: Virtual, AdVantages and Value, and showed results such as 63 % people still go to the office at least 4 days a week, 59% people takes more than 41 minutes to reach the office and the same to return home but only 12% want to work from home, and that 55% of the workplaces are not used. He also introduced the BYOC (Buy your own computer) model and the trend towards BYOW (Buy your own workplace).

Microsoft Milan (by Fernando Carneros, Real Estate & Facility Manager Microsoft Spain)

Fernando presented how Microsoft has evolved from “Bill’s Office” to a mobile workplace, by means of continuous research and, of course, technology. Before, team and individual settings were segregated and undifferentiated (highly hierarchical), today, a variety of team and individual settings mixed in clusters, with technology driving a multidimensional approach. He also introduced us to Microsoft Milan Innovation Campus (see YouTube) where new ways of work are continuously implemented.

Best Practices in the Financial Sector in London (by William Poole-Wilson, Director Pringle Brandon LLP)

William introduced his company and experience in the financial sector. He pointed out several general questions: Is London going to survive? What will be the landscape now? What does this mean for refurbishing? Numbers don’t stack up? Where is the money? Where is the space? And others more specifics: How can current available space be utilized for trading floors now and in the future? He went through several great examples of financial offices to answer the questions (case studies: Barclays, Macquarie) and showed the results of a survey conducted in trading floors users (for example they need faster communications and prefer clusters configuration of the space).

Importance of Measuring Workplace Spaces (by Carmen Ramos, Managing Director, Fama Systems)

Carmen, fromSpain, focused on the importance that new technology has in managing workplace spaces and the value of Computer Aided Facility Management (CAFM) software as a tool of measuring spaces and knowing exactly what there is in a building and so making easier to book and change spaces as well as move people when needed.

Measuring the activities in the workplace (by Germain Verbeemen, CEO, Wicely)

Germain, fromBelgium, started showing the evolution from “old” offices, passing by shared offices, to Activity Based Offices. He questioned how to conceive and manage Activity Based Offices. The answer is to measure occupancy and activities in an detailed manner with the right methodology and technology get trustworthy results that can be translated in “Activity Blocks” spaces that fulfill the needs of the people which are tuning in a “Generic Office Concept”. He concluded that an office must support effectiveness, flexibility, efficiency and attractiveness.

Measuring Productivity and Performance (by Tim Oldman, Founder and Managing Director, Leesman)

Tim gave a detailed presentation of what they name the Leesman Index by which they measure workplace effectiveness, the capability of workplace to support the productive activities of those it accommodates. He showed very interesting results from a study based on 5274 respondents, 22 surveys, 19 clients, 51 properties, c. 85,000 sq m and with a 70% response rate. He finally recommended that every company should ask themselves the following questions: what makes a workplace productive? What makes it unproductive? Where is it failing the occupiers? What interventions are required? How can it be bettered?

The office Code Project (by Catherine Gall, Director WorkSpace Futures Research, Steelcase)

Catherine presented a Steelcase Workspace Futures Study to know what the relationship between national culture and workplace design is. The study was based in 5 dimensions of culture: Power distance, Individualism, Masculinity, Uncertainty avoidance and Long-term orientation. She showed how the result of the study gives different “Office Codes” for each country.

Understanding Cultural Issues (by Marie Puybaraud, Director of Global Workplace Innovation, Johnson Controls)

From the point of view of the “Multi-generations @ Work” Marie introduced which are the workplace characteristics by generation (Veterans, Baby boomers, Generation X, Generation Y) and showed the very interesting, and sometimes surprising, results of a survey to answer the question of how important the workplace is in attracting, recruiting and retaining multi generations of workers with 8,800 respondents in total. The conclusion was that people and space should work in synergy and that the space design must be for flexibility, collaboration, performance and social interaction.

Social Dynamics Affecting the Workplace (by Kate North, Vice President, e-work)

Kate based her presentation in what she calls the “Big Bold Shift”: a move towards mobility with unassigned work space plus activity-based work environments, focusing in how important is to overcome the resistance to change and, particularly, how to help to the change and preparing the workforce for the new workplaces, processes, behaviors and tools. She talked about the trends in learning and change management and the role of e-learning has on them as well as the differences between generations.

Vodafone Holland (by Tjeu Verheijen, Project manager “the changing workplace”, Vodafone Netherlands)

Tjeu showed the pilot project done by Vodafone in the Netherlands that led to the optimization of the workplace used together to the fulfillment of the ways of work the employees (i.e. people) demand today: flexibility, mobility, freedom of choice and work and private life balance.

Nokia Berlin (by José Luis Sanchez, Workplace solutions manager EMEA & India, Nokia, and Niklaus Arn, Managing Director, RBS)

A very interesting case and best practice was presented by both, José Luis and Niklaus. They showed us how business growth made the company also grow in locations and, very important, change its workplace strategy. In that new way of working “the team is becoming the critical unit” where “new work cultures are merging life and work, requiring Nokia to provide locations and spaces that support those blurred boundaries”. They show us the lay-outs of the Berlin office, the reason behind them as well the improvements achieved, both for people and business.

Coming next

During next year we’ll work to find new best practices and speakers to have the 5th IFMA Workplace Conference even better than this one (a difficult goal!). Some organizations have already changed the way of working, many others are already thinking of doing so and all of them are interested in, so 3g office will be, by different means, continuously promoting the benefits of the flexible working and helping them to implemented it since 3g office is a consultancy firm specialized in this matter.

Juan Luis de la Peña, Head of Facility Management Consulting at 3G Office

jldelapena@3g-office.com