Tag Archives: working environment

WORKTECH12 by @UNWIRED May 15/16 NEW YORK (TIME & LIFE Building)

Hi all – my friend Isabel Dewhurst-Marks , Conference Director at UNWIRED, has asked me to spread the word about WORKTECH12 which is taking place in New York on 15th/16th May….only 2 weeks time! It is being held at the wonderful TIME and LIFE building. If you can get a day or two out of the office, this is the place to be, for sure. I’m going to tell you why, below….

On the 15th (0900-12.30) there are several Masterclasses. The main Conference is on the following day, 16th May.

There are no less than 26 speakers at the Conference, many of whom are global workplace industry ‘names’, including the CEO of Cordless Group (owners of UNWIRED), Philip Ross , author and workplace strategist Cindy Froggatt , and one of the ‘founding fathers’ of Facility Planning & Management, Professor Frank Becker.

But what sets WORKTECH aside from many other events is the array of ‘non-workplace’ interesting people that Philip, Isabel and the UNWIRED team are able to amass in one place at one time!

At WORKTECH’12 this month, you will have the opportunity to hear first-hand from some of the most interesting writers of recent years, as follows:

Alone Together: Why we expect more from technology and less from each other

Sherry Turkle will talk about her book Alone Together , the result of MIT technology and society specialist Turkle’s nearly fifteen-year exploration of our lives on the digital terrain. Based on interviews with hundreds of children and adults, it describes new, unsettling relationships between friends, lovers, parents, and children, and new instabilities in how we understand privacy and community, intimacy and solitude.

This is a real insight into a real world problem, that all of us have experienced in some way. With more people working (and being managed) remotely, working in global teams, it is easy to forget what I have called an analogue life – what you need as a human, which is not online.

The WORKTECH12 programme says this:

Technology proposes itself an architect of our intimacies. These days, technology offers us substitutes for direct face-to-face connection with people in a world of machine-mediated relationships on networked devices. As we instant message, e-mail, text, and Twitter, technology redraws the boundaries between intimacy and solitude.

Science Fiction and the Future of Work

Brian David Johnson , Chief Futurist at Intel, is the author of Screen Future, described as:

a technical book about people, technology, and the economics that are shaping the evolution of entertainment. Blending social and computer sciences, the book provides a vision for what happens after convergence and what we need to do to get there

You can read more about Intel’s work and SCREEN FUTURE at this link

This is what WORKTECH12 says in introduction to Brian’s talk:

The future is not set; it is not a fixed destination in time.

The future is manufactured every day by the actions of people all over the world. As a futurist, Brian David Johnson believes it is incredibly important that we all become active participants in the future. We must ask ourselves what kind of world we want to live and work in. Where do we want to go? What should we avoid? What scares us?

We have not even reached lunchbreak yet, in the description that I have tried to outline above!!

I am going to try my very best to get across to New York for this event, even if its a quick fly in/fly out trip….rarely do you get the chance to be amongst such a great group of workplace thinkers.

I hope you can also attend. Feel free to contact Isabel: Isabel.marks@unwired.eu.com , or +4420 8977 8920

regards, Paul

paul.carder@occupiersjournal.com / @occupiers

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EVENTS: Technology Trends 2012 (by UNWIRED) 20/21 March, London, UK

I’d like to thank my friends at Unwired for their kind invitation to attend “Technology Trends 2012” next week. I believe that some of the sessions are now sold out, but if you have yet to book, check it out. Here is the full PDF. (contacts – see below. Speak to Isabel).

These short sessions, at breakfast, or at lunch, really seem to work for busy professional diaries. If, like me, you don’t actually live in London, then of course the lunchtime slot is favourite. I’ll be there on Wed 21st at 12.30, if you are going. And £99+vat is good value for a jam-packed high tech briefing session.

The strapline is, “What will new technologies hold for the workplace in 2012, and how could these innovations affect your business – A condensed review of the latest technology and innovations from CES, ISE and CeBIT 2012”

And there is the clue to this event’s value – it is a round up of what Unwired’s experts noted from these three key events:

CES is “the major US consumer electronics show, held in Las Vegas (100,000 visitors!!), including manufacturers, developers and suppliers, of consumer technology hardware, content, technology, delivery systems and related products and services….”

ISE is the “Top European event for professional AV and electronic systems integration”, held in Amsterdam (The Netherlands) with 25,000 visitors, and according to Unwired is an “industry defining event”

CeBITis “The world’s largest electronic tradeshow” held in Hannover (Germany) this month, with 480,000 (!!) visitors….OK, rather them than me…. but now you don’t have to go, just listen to the Unwired guys instead, who say the event is “the showcase for digital IT and telecommunication solutions and launch pad for new technologies and innovations”.

This is what Unwired says about the event:

 This key briefing will summarise the new technology and trends for 2012. Book now and join companies including GlaxoSmithKline, Barclays, HSBC, Royal Borough of Kensington and Chelsea, Catlin Group, Drivers Jonas Deloitte, Foster + Partners, Nokia, Lloyd’s and Severn Trent Water.

This is a must attend event for anyone involved in creating effective working environment. Learn about technology enablers and drivers of change. What are the key technologies being adopted by organisations to enable workplace innovation and how can you future proof your workplace strategies?

Our expert commentators will be covering three of the world’s biggest technology exhibitions and will present you with an enjoyable review of the latest innovations together with an analysis of their impact on work, the work process and workplace (or other markets such as home, retail, education or healthcare).

And here is a bit of advertising, but worth noting….

UNWIRED is the knowledge division of Cordless Group. It provides a range of resources to allow our clients to predict the impact of new technology on business, people and the built environment.

UNWIRED publishes a range of reports, guides, white papers and a monthly newsletter. It also holds regular executive briefings, workshops, thinktanks, training and technology demonstrations.

For information and further details please contact Isabel Dewhurst-Marks by phone on +44 (0)20 8977 8920 or email: isabel.marks@unwired.eu.com

The TSK Business Engagement Centre at Sheffield Hallam University – “a living research project”

I was invited to an interesting event at Sheffield-Hallam University business school (Sheffield, UK) on 15th March this week, which sadly I now cannot attend. But it is worthy of note, and a brief blog, especially as a “living research project”.

It is also worthy of note as it is sponsored by industry – the “TSK Business Engagement Centre”, in a partnership between TSK Group and the CFMD at Sheffield-Hallam. The facility was covered in FM World recently, and the full article is on TSK’s website. This extract explains the partnership:

The partnership between Sheffield Business School CFMD and TSK set out to produce a home for the business school’s executive, a facility for the CFMD and a living research area for TSK to test innovative ideas and new thinking and to understand the needs of the people that work in activity-based work settings to make them more intuitive and comfortable to use.

Therefore the consultation process is ongoing and no doubt the space will continue to evolve as the teams feed back their views.”

This is a great concept – why not? It makes sense for service providers in the industry to engage academia in real-world projects, where they can monitor the evidence and statistics.

Professor If Price( Linkedin ) is the leading academic and thinker at CFMD, and was named as one of BIFM’s 20 most influential pioneers of FM in 2008. He brings the scientific approach of a Cambridge-educated Geologist to the work of understanding the relationship between organisations, people and their spatial environments.

Look out for his new book, out soon (and I hope he send me a signed copy!): Managing Organizational Ecologies: Space, Management and Organizations, Routledge, New York comes out on 18th April

Comparative study of cultures / Hofstede dimensions

A very brief blog, to make you (and me!) aware of the work of father and son team, Geert (and the younger Gert Van) Hofstede, around the comparative study of cultures. They have a downloadable file of “matrix of dimension scores” plus other papers, books and material: http://www.geerthofstede.nl/research–vsm.aspx

As ‘culture’ often comes up in the discussion of workplaces around the world, I thought this would be useful to share.

And thankyou to Maarten Kas ( http://www.linkedin.com/in/maartenkas ) for sharing this on the Linkedin Group “The European Centre for Facility Management”. It followed a question asked by Peter de Winter, Snr Programme Director for Workplace Innovation at Philips ( http://www.linkedin.com/pub/peter-de-winter/5/492/476 )

Peter asked:

Who has experience with including the cultural aspect in global office design? We apply a ‘one size fits all’ approach for our international and country HQ’s. Works quite well. Ideas for improvement?

The OPN’s 31st workshop will be at PwC More London, on Tues 7 Feb 2012

By Paul Bartlett, Chairman, Office Productivity Network

The Office Productivity Network’s next event will be on Tuesday, 7 February 2012, at PwC’s More London new offices which display “understated excellence”. This will be the 31st OPN productivity best practice Workshop, all of which have shown exemplar workspaces which are delivering productive environments for occupants. Previous workshops have been at Unilever, KPMG, Southwark Council, AAT, GlaxoSmithKline, Herman Miller, Eversheds, Reuters, Johnson Controls, and MOD.

As part of PwC’s two centre location strategy and accommodating just over half of their 10,000 London workforce, 7 More London offered a unique opportunity for PwC to create a workplace that would reflect the values and ambitions of the firm. The objectives of the project included providing a flexible workplace to meet business needs now and for the long term. About 20% growth can be accommodated without physical change as working patterns evolve and people choose to use spaces differently. 7 More London provides:

• 460,000ft2 across 13 floors.

• Capacity for 6,000 heads in 4,000 workspaces at an overall sharing ratio of 1.5:1

• A further 690 workspaces in collaborative settings across the practice floors.

• 112 client facing meeting rooms with 22 dedicated videoconference facilities.

When arriving, visitors and staff can physically see how PwC does business. Exceptional occupier service is facilitated with spaces that work for individuals, groups, when working collaboratively in teams or with clients. There is 100% hotelling for everyone, with high standards of services (including quality refreshment hubs and floor concierges), a choice of workspaces, central secure client filing and, most importantly, continuous engagement with the various business units delivers maximum space utilisation. Sustainability was a key aim; despite its conventional corporate appearance, 7 More London is the first building in the capital to have been awarded a BREEAM Outstanding rating.

The event will include presentations on the property strategy for London, design, change management, POE and the occupier viewpoint. Delegates will have an extensive tour of the building. Places will be limited to 40, so if you wish to see at first hand how innovation can deliver cost efficient sustainable performance enhancement, contact Paul Bartlett, the OPN Chairman, for more details as soon as possible on paulbartlett@sbssol.co.uk or 01379 678899

Paul Bartlett, Chairman, Office Productivity Network

2011 IFMA Workplace Conference – Madrid

by Juan Luis de la Peña of 3G Office, Madrid (http://www.3g-office.com/inicio.html)

2011 IFMA Workplace Conference was held on 26-27th October kindly hosted by ENDESA in Madrid. All attendants (near 100 people) agree that it’s been an excellent conference with outstanding speakers and presentations as well as keynotes, moderators and round tables (plus a great catering!) where we all learned and shared real experiences, figures and trends regarding today’s ways of working and workplace solutions from several countries and business sectors.

Moderators:

Francisco Vázquez. President of 3G Office Group and Director of International Relations of IFMA Spain.

Leopoldo Alandete. Managing Director, LA & Asociados.

Xavier Llobera. General Manager, Microsoft Innovation Centre for Productivity Center.

All of them, Partners of the Workplace Innovation Group, played a great role in the conference, not only introducing the speakers but also questioning them and sharing their experiences and points of view regarding key matters in an open and frank way.

Conferences:

Introduction to Social Dynamics (by Francisco Vázquez)

Francisco made a clear introduction to how social dynamics are changing – dynamics that are mainly driven by technology, and new generations of people which are demanding new ways of working that suit their needs, and how companies are consequently adapting their workplaces to be flexible.

Agile Working in the UK (by Andrew Mawson, Managing Director, Advanced Workplace Associates Ltd)

Andrew introduced us to UK workplace trends, where there is some of the most expensive Real Estate in the world, and where most organizations are under pressure to reduce costs, but increase productivity. “Agile Working”, which is a dynamic way of working that frees people to work where and when it is appropriate for them and their organizations, pops up as solution. What is needed to support agile working are new layouts of office schemes with no owned spaces and overlapped areas with central or anchor points where groups gather around. He showed the today’s workplace situation by sector, from traditional (Legal, Retail) to mature (Telecoms, ITs). He pointed out that the change to agile working needs not only change management but “change maintenance” thereafter and that leadership from the directors of the business is the essential element.

Measuring the Value of Virtual Working (by Philippe Jimenez, Managing Director, Regus)

Philippe talked about a Regus research study based in big companies regarding measurement the benefits of the agility@work, a mix of real estate, commute, sustainability, technology, people and culture. The survey was done from three points of view: Virtual, AdVantages and Value, and showed results such as 63 % people still go to the office at least 4 days a week, 59% people takes more than 41 minutes to reach the office and the same to return home but only 12% want to work from home, and that 55% of the workplaces are not used. He also introduced the BYOC (Buy your own computer) model and the trend towards BYOW (Buy your own workplace).

Microsoft Milan (by Fernando Carneros, Real Estate & Facility Manager Microsoft Spain)

Fernando presented how Microsoft has evolved from “Bill’s Office” to a mobile workplace, by means of continuous research and, of course, technology. Before, team and individual settings were segregated and undifferentiated (highly hierarchical), today, a variety of team and individual settings mixed in clusters, with technology driving a multidimensional approach. He also introduced us to Microsoft Milan Innovation Campus (see YouTube) where new ways of work are continuously implemented.

Best Practices in the Financial Sector in London (by William Poole-Wilson, Director Pringle Brandon LLP)

William introduced his company and experience in the financial sector. He pointed out several general questions: Is London going to survive? What will be the landscape now? What does this mean for refurbishing? Numbers don’t stack up? Where is the money? Where is the space? And others more specifics: How can current available space be utilized for trading floors now and in the future? He went through several great examples of financial offices to answer the questions (case studies: Barclays, Macquarie) and showed the results of a survey conducted in trading floors users (for example they need faster communications and prefer clusters configuration of the space).

Importance of Measuring Workplace Spaces (by Carmen Ramos, Managing Director, Fama Systems)

Carmen, fromSpain, focused on the importance that new technology has in managing workplace spaces and the value of Computer Aided Facility Management (CAFM) software as a tool of measuring spaces and knowing exactly what there is in a building and so making easier to book and change spaces as well as move people when needed.

Measuring the activities in the workplace (by Germain Verbeemen, CEO, Wicely)

Germain, fromBelgium, started showing the evolution from “old” offices, passing by shared offices, to Activity Based Offices. He questioned how to conceive and manage Activity Based Offices. The answer is to measure occupancy and activities in an detailed manner with the right methodology and technology get trustworthy results that can be translated in “Activity Blocks” spaces that fulfill the needs of the people which are tuning in a “Generic Office Concept”. He concluded that an office must support effectiveness, flexibility, efficiency and attractiveness.

Measuring Productivity and Performance (by Tim Oldman, Founder and Managing Director, Leesman)

Tim gave a detailed presentation of what they name the Leesman Index by which they measure workplace effectiveness, the capability of workplace to support the productive activities of those it accommodates. He showed very interesting results from a study based on 5274 respondents, 22 surveys, 19 clients, 51 properties, c. 85,000 sq m and with a 70% response rate. He finally recommended that every company should ask themselves the following questions: what makes a workplace productive? What makes it unproductive? Where is it failing the occupiers? What interventions are required? How can it be bettered?

The office Code Project (by Catherine Gall, Director WorkSpace Futures Research, Steelcase)

Catherine presented a Steelcase Workspace Futures Study to know what the relationship between national culture and workplace design is. The study was based in 5 dimensions of culture: Power distance, Individualism, Masculinity, Uncertainty avoidance and Long-term orientation. She showed how the result of the study gives different “Office Codes” for each country.

Understanding Cultural Issues (by Marie Puybaraud, Director of Global Workplace Innovation, Johnson Controls)

From the point of view of the “Multi-generations @ Work” Marie introduced which are the workplace characteristics by generation (Veterans, Baby boomers, Generation X, Generation Y) and showed the very interesting, and sometimes surprising, results of a survey to answer the question of how important the workplace is in attracting, recruiting and retaining multi generations of workers with 8,800 respondents in total. The conclusion was that people and space should work in synergy and that the space design must be for flexibility, collaboration, performance and social interaction.

Social Dynamics Affecting the Workplace (by Kate North, Vice President, e-work)

Kate based her presentation in what she calls the “Big Bold Shift”: a move towards mobility with unassigned work space plus activity-based work environments, focusing in how important is to overcome the resistance to change and, particularly, how to help to the change and preparing the workforce for the new workplaces, processes, behaviors and tools. She talked about the trends in learning and change management and the role of e-learning has on them as well as the differences between generations.

Vodafone Holland (by Tjeu Verheijen, Project manager “the changing workplace”, Vodafone Netherlands)

Tjeu showed the pilot project done by Vodafone in the Netherlands that led to the optimization of the workplace used together to the fulfillment of the ways of work the employees (i.e. people) demand today: flexibility, mobility, freedom of choice and work and private life balance.

Nokia Berlin (by José Luis Sanchez, Workplace solutions manager EMEA & India, Nokia, and Niklaus Arn, Managing Director, RBS)

A very interesting case and best practice was presented by both, José Luis and Niklaus. They showed us how business growth made the company also grow in locations and, very important, change its workplace strategy. In that new way of working “the team is becoming the critical unit” where “new work cultures are merging life and work, requiring Nokia to provide locations and spaces that support those blurred boundaries”. They show us the lay-outs of the Berlin office, the reason behind them as well the improvements achieved, both for people and business.

Coming next

During next year we’ll work to find new best practices and speakers to have the 5th IFMA Workplace Conference even better than this one (a difficult goal!). Some organizations have already changed the way of working, many others are already thinking of doing so and all of them are interested in, so 3g office will be, by different means, continuously promoting the benefits of the flexible working and helping them to implemented it since 3g office is a consultancy firm specialized in this matter.

Juan Luis de la Peña, Head of Facility Management Consulting at 3G Office

jldelapena@3g-office.com 

WorkTech’11 – West Coast (report by Dr. Jim Ware)

WorkTech11 West Coast was the first event hosted by Unwired Ventures Ltd in Silicon Valley. And it was a good day, time and money well spent. Great lineup of speakers, intriguing stories, and excellent opportunities for networking. I don’t know the numbers, but I’d guess there were about 150 people in attendance, from all over the U.S. and some further afield.

Randy Knox

The Conference Chair was Randy Knox, Senior Director of Workplace Solutions at Adobe. He introduced an impressive roster of speakers and panels, and wove the conversations together throughout the day.

Nokia Silicon Valley

The Conference venue was the new Nokia Silicon Valley headquarters (see NYT article), and the first speakers took us on a virtual tour of the building, including the story of how it came about. The innovative workplace design, primarily for software engineers, was led by Colin Burry of Gensler; he and Lisa Hsiao told us about how the design emerged from a focus on agile development and small teams. The facility is 100% open space, split between individual “I” workspaces (53%) and collaborative “We” spaces (47%), but it also includes substantial informal gathering areas for relaxation and recreation.

Hamid Shirvani, President California State University, Stanislaus

Dr. Shirvani then took us on a historical tour of urban design, drawing many intriguing parallels between cities and workplaces – the need for “neighborhoods, the variety of “single-family” dwellings, the clustering of factories, and the need for multi-use spaces over the course of a day or a year. He showed us many pictures of suburbs (including the infamous Levittown), suburban shopping centers and office parks. Where too next? Hard to say, but one theme that is emerging in “new urban design” is small, local villages where people can walk or bicycle to their workplaces.

Urban Design: Panel Debate

We were then treated to an open conversation that included Dr. Shirvani, Jim Arce of Cushman & Wakefield, Luigi Sciarabarassi of Symantec, and Tom Sullivan of Wilson Meany Sullivan. The major insight:  the blurring of cities and suburbs; work is coming out to the ‘burbs, but many people are also moving back into center cities. But the most important variable in location decisions (by both individuals and organizations) is the availability of mass transit. And both cities and companies must learn to build in flexibility and anticipate future change. One thing is certain, and that is that nothing is stable. Younger generations care more about technology access (ie, broadband and wireless access) than they do about the local space itself.

Kevin Kelly, author, “What Technology Wants”

Kevin Kellywas the keynote speaker for the day. His new book, “What Technology Wants” is a sweeping overview of the history of technology, with a focus on how technology has changed us as human beings—including but not limited to our health, weight, and other physical characteristics. We are who we are because of technology. And technology is an ecology; modern inventions are dependent on 100’s if not 1000’s of prior technologies, and could not exist on their own. Kelly described the complex ecosystem of technology as a “Technium” that has its own “needs” and “wants” as it continues to evolve over time. All things are interdependent, and there is a natural tendency towards more complexity and more diversity. Intriguingly, some technologies become obsolete, but not extinct; there are today more blacksmiths in the world than at any time in the past. Something to think about.

Nathan Waterhouse, Ideo

Nathan Waterhouse talked about OpenIDEO, a “crowdsourcing” approach to solving large, complex social problems. OpenIDEO is a global virtual community that has been enlisted to tackle very difficult challenges. The community is supported by collaborative technologies through a process of innovative problem-solving that includes four phases: brainstorming, evaluation, solution-finding, and implementation (my words, not Nathan’s). We were treated to a rich story of how this process produced an inexpensive and very sustainable solution to sanitation in one of the poorest of African cities.

Marie Puybaraud, Johnson Controls, and Sudhakar Lahade, Steelcase

Two separate presentations on GenY—really about workforce demographics, with an emphasis on the GenY “digital natives.” Marie Puybaraud shared an overview of her recent research for the “OxyGen” project sponsored by Johnson Controls, including an “up close and personal” look at a day in the life of “Niki,” a young woman who views technology not as an accessory but as an “extremity” or extension of herself. Niki and her peers are fully cloud-dependent and Internet-addicted; they are completely comfortable with multitasking and have been seen using three separate monitor screens at the same time.

Sudhakar Lahade then reported on his research on GenY-ers in the U.S., China, and Russia. He stressed the way that GenY-ers all over the world think of life before work, and view job-changing as career-building, not disloyalty. They network with peers all the time, they collaborate spontaneously, and they think of the workplace as wherever they are. Most striking statistic:  there are 72 million GenY’s in the United States, 426 million in India, and over 800 million in China.

Vwork: Michael Leone, Regus, and Philip Ross, CEO Unwired and the Cordless Group

“Vwork” (see YouTube from WorkTech’11 New York) captures three “V’s” about work in 2011:  Virtual, Value, and advantage. This dual presentation reported on recent research that Unwired and Regus have conducted. While people today view “work” as a verb and not a noun, almost 2/3’s of people still commute to an office most of the time. What’s important however is that people want a 10 minute commute, rather than working at home all the time. This desire to be with others, and to have professional office facilities, is leading to an explosion in local work centers—what many now call “co-working” operations, and others (like me) have called “Third Places.” Think of a corporate headquarters now as the hub of a network, not as a singular destination.

As Leone and Ross pointed out, however, the new challenge is “getting the right people at the right place at the same time.” Thus, scheduling and having good places for collaboration is at the heart of the future of work. How can we make office costs more variable? Citrix gave its employees a budget and let them buy their own PC’s. Why not do the same for offices? Clearly, people want to commute less; the challenge is to create those local work centers, and then help people use them productively.

Rational Mobility:  Kevin Kelly, GSA (The “Other” Kevin Kelly)

We were then treated to our second Kevin Kelly of the day—this one a senior Architect with the Public Buildings Service of the General Services Administration (the “landlord” of the U.S. federal government). This Kevin Kelly reported on life “back at the ranch”—all those buildings that are being used so very differently today than they were designed for. As Kevin put it, the GSA challenge is to provide a “superior workplace at superior value.” Too often workplace strategists do not do an adequate job of analyzing the activity patterns of the workforce. The GSA looks at two dimensions of work:  interactivity and mobility. That produces four distinctive work patterns, with very different needs for “I” and “We” space. Kevin also stressed that noise remains a problem in open offices; he likened the typical open office to Houston, a very large U.S. city with essentially no zoning. He sees “zoning” as the major solution to acoustical issues; set aside spaces where quiet—like a library—is expected and required.

Going Mobile: Dawn Birkett, Salesforce.com and Bryant Rice, DEGW

This brief presentation (the schedule was running late) by Dawn and Bryant focused on the transition that Salesforce.com made to enable employees to work out of the office on a regular basis. The key was that the program was developed centrally for the company, but then implemented on an “opt-in” basis for individual employees who had to obtain manager approval. Thus, the program was available to everyone but applied only to those who chose to do it. The program policies were shaped carefully by a core cross-functional team that included not only HR, IT, and facilities, but also representatives from the legal department to deal with compliance, risk, and equity issues.

Mobility and Virtual Work:  Panel Debate

This panel, comprised of the previous four speakers, responded to questions from  the audience regarding the Unwired/Regus research and the GSA and Salesforce.com stories. The major themes of the debate focused on “opt-in” versus mandatory mobility programs. But in all cases the clear message was that mobility is now a way of life and organizations must find ways to leverage it, reduce real estate costs, and attract/retain talent—because the talent today expects mobility almost as a basic working condition.

Real Time Working:  James Calder, Woods Bagot and Ray Mays, Macquarie Group Americas

This final case study of the day, by James and Ray, focused on the Sydney offices of Macquarie Bank, where no one has an assigned workplace. The presentation included several stunning pictures of the newly redesigned facility, which is very open and filled with light. And the entire facility is open to Macquarie’s customers; none of it is off-limits. Most impressively, 93% of the staff would not go back to “owned” or assigned workdesks. And employee engagement scores are up 30% and sick days are down 42%. How did they do it? As Ray Mays put it, change management was key; the CEO was actively involved, and took many opportunities to express his support. Now he is even more enthusiastic, because he can walk around the building and see staff working “in real time.” And he other bank executives spend much of their time meeting with staff in the small café’s that are sprinkled around the building.

Future of the Workplace Panel Debate

This closing panel of the day was moderated by yours truly, so my notes are sketchy at best as I was “on stage” throughout the session. Other panelist included Mindy Glover of Rio Tinto (U.S.), Jeremy Neuner of NextSpace (a co-working operation with facilities in Santa Cruz, San Francisco, and Los Angeles), and Chris Henderson, Cisco Systems.

We did our best as a group to pull together all the threads from the day. Workforce mobility is clearly a way of life in 2011; the corporate office is now “competing” in a free market, in contrast the “regulated monopoly” back in the days when no one had a choice about where to work; and “third places” like NextSpace offer low-cost alternatives to expensive, underutilized corporate facilities.

From there we all retired to the Nokia lobby where Unwired generously provided wine and nibbles, and a good time was had by all.

It was a powerful day, with almost too much information and too many ideas to sort through; but there is no doubt that the future of work is already here.

Dr Jim Ware, Research Director, Occupiers Journal & Exec Director, The Future of Work…unlimited

jim.ware@occupiersjournal.com

http://www.linkedin.com/in/thefutureofwork