Tag Archives: facilities management

‘OJ’ Careers & Jobs (#4 ; 2nd March 2012)

Just over a month (being a slightly short one!), we are tantalizingly close to 2,000 members on our new Linkedin Group (formed on 24th January) called “Careers & Jobs (Open) CRE & Facilities Management”. The link is here: http://www.linkedin.com/groups?about=&gid=4269106 . You can read more on the first week’s blog: http://alturl.com/qmsso

Recruiters & Head-hunters

This group is independent, so we hope that any and all recruitment and head-hunting firms will start to use the group, and post vacancies to the ‘Jobs’ section. They (and anyone else) are also welcome to advertise their services on the “Discussions” section.

These people posted Jobs discussions this week (I will expand this list over the next few weeks, into a global list of recruiters, and save it on my shared ‘Box’ folder: https://www.box.net/shared/bxrprfdfr7 ). For now, here are this week’s new recruiters (new to us anyway) in the order in which they posted. The full list is at the END.

Melissa Baxter http://www.linkedin.com/pub/melissa-baxter/18/555/b64 London, UK

Meghan Blankenship http://www.linkedin.com/pub/meghan-blankenship/5/9a5/634 Austin, TX, USA

Rick Morales http://www.linkedin.com/in/rickmoraleshrexpert New York, NY, USA

Merrick Morris http://www.linkedin.com/in/merrickmorris Norfolk, Virginia, USA

Claire Marchant http://www.linkedin.com/in/clairemarchant Manchester, UK

Top Recruiter this week

My “referee’s decision” is, as always, final :-)  This week it goes to Rebecca Worley, AGAIN!, mentioned above, who posted 7 job discussions this week..thanks again Rebecca! A Hat-trick….!

However, special mention must go to Nikki Dallas , owner of Talent FM (based in London, UK), as Nikki has also posted 5 roles in the last week and a bit.  As I have mentioned Maxwell Stephens over the last two blogs, this week I’ll quote Nikki’s website:

The Talent FM “Sourcing Stars” is a team of experienced consultants who really understand all aspects of the facilities management recruitment market.   We are totally committed to raising the standards of facilities management recruitment, both in the UK and internationally.  Our sector knowledge is unrivalled and we are passionate about making every stage of the recruitment process as easy as possible for our clients and candidates.  We have over 30 years recruitment experience between us and we love solving your staffing needs

Top jobs this week

I didn’t blog last week, as I left it too late on Friday! So this is ‘best of 2 weeks’ I guess. But, it is unanimous I’m afraid – the rest of you didnlt have a look in. Claire Marchant got straight in with her first post, for a property & facilities role in the Caribbean: http://lnkd.in/tmz42Y . So far, it has run to about 12 comments (if you discount mine!).

There have been many others Jobs posted over the last three weeks, from China, to several in Europe (Finland, Germany, UK, France) and the USA. Hopefully we will go wider still in month2…? Looking for our first job posting in Brazil…it is also a rapidly emerging market for real estate operations and FM roles.

Top Discussions:

We had some interesting ‘Discussions’ (see the Discussions tab) over the last two weeks. I don’t have time to cover them all, but here are a couple:

Maxwell Stephens have started a new Public Sector dedicated service: http://lnkd.in/mFZR2C

Nathalie Erwin has posted a few useful (I hope) links to interviews and resumes, etc.

Working @

I seem to have cracked the launch of a new series, called “Working @”….and so I very much thank Manager’s Choice this week; Marc Thompson for his careers article on “There no business, like snow business!”: http://lnkd.in/ptJ6wg . Marc describes his role as Facilities Director at the Telluride Ski Resort in Colorado. This time of the year especially, a busy job indeed, but so interesting again to see the breadth of FM roles out in the marketplace. Thanks Marc, great article.

If you would like to write a similar article, for Working @ your company, drop me a line at the email below. Thanks.

That’s all folks for this week, but subscribe to this blog and receive the update every Friday….

Have a great weekend, and if you are job-hunting, good luck,

Paul Carder (paul.carder@occupiersjournal.com)

Twitter @occupiers and @paulcarder

RECRUITERS (alphabetically)

Simon Aspinall: http://www.linkedin.com/in/simonaspinallcatch22 , Leeds, UK

John Bruno: http://www.linkedin.com/pub/john-bruno/16/402/7a6 , LA, CA, United States

Douglas Carrick: http://www.linkedin.com/pub/douglas-carrick/41/886/630 , London, UK

Jo Caughey: http://www.linkedin.com/in/jcaughey , Birmingham, UK

Jaime Cheng: http://www.linkedin.com/pub/jaime-cheng/38/568/230 , Hong Kong

Nikki Dallas: http://www.linkedin.com/in/nikkidallas , London, UK

Bob DiSanto, Detroit, US

Kristin Erdmann: http://www.linkedin.com/in/kristinerdmann4hr , Minneapolis, USA

Brittany Finnell: http://www.linkedin.com/pub/brittany-finnell/8/602/643 , Dallas, TX, United States

Ben Gregg: http://www.linkedin.com/pub/ben-gregg-0415919590/6/782/a11 , Sydney, Australia

Simon Knowles: http://www.linkedin.com/pub/simon-knowles/1/bb6/a8 , Exeter, UK

John Kreis: http://www.linkedin.com/in/johnkreiss , Boston, MA, United States

Chris Manning: http://www.linkedin.com/in/cjmanning , London, UK

Keely Marlin: http://www.linkedin.com/in/keelymarlin , Denver, CO, United States

Cassie Rayner: http://www.linkedin.com/in/cassierayner , Leeds, UK

Raint Tang: http://www.linkedin.com/pub/rainy-tang/3b/280/12 , China

Rebecca Worley: http://www.linkedin.com/in/rebeccaworley , Co. Durham, UK

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‘OJ’ Careers & Jobs (#3 ; 17th Feb 2012)

We started a new Linkedin Group on 24th January, called “Careers & Jobs (Open) CRE & Facilities Management”. The link is here: http://www.linkedin.com/groups?about=&gid=4269106

The Group has over 1,800 members so far (in 3 weeks!) – read more on the first week’s blog: http://alturl.com/qmsso

Recruiters & Head-hunters

This group is independent, so we hope that any and all recruitment and head-hunting firms will start to use the group, and post vacancies to the ‘Jobs’ section. They (and anyone else) are also welcome to advertise their services on the “Discussions” section.

These people posted Jobs discussions this week (I will expand this list over the next few weeks, into a global list of recruiters, and save it on my shared ‘Box’ folder: https://www.box.net/shared/bxrprfdfr7 ). For now, here is this weeks list, in the order in which they posted:

Raint Tang: http://www.linkedin.com/pub/rainy-tang/3b/280/12 , China

Rebecca Worley: http://www.linkedin.com/in/rebeccaworley , Co. Durham, UK

Bob DiSanto, Detroit, US

Jaime Cheng: http://www.linkedin.com/pub/jaime-cheng/38/568/230 , Hong Kong

(Last 2 weeks also included the following, alphabetically)

Simon Aspinall: http://www.linkedin.com/in/simonaspinallcatch22 , Leeds, UK

John Bruno: http://www.linkedin.com/pub/john-bruno/16/402/7a6 , LA, CA, United States

Douglas Carrick: http://www.linkedin.com/pub/douglas-carrick/41/886/630 , London, UK

Jo Caughey: http://www.linkedin.com/in/jcaughey , Birmingham, UK

Nikki Dallas: http://www.linkedin.com/in/nikkidallas , London, UK

Kristin Erdmann: http://www.linkedin.com/in/kristinerdmann4hr , Minneapolis, USA

Brittany Finnell: http://www.linkedin.com/pub/brittany-finnell/8/602/643 , Dallas, TX, United States

Ben Gregg: http://www.linkedin.com/pub/ben-gregg-0415919590/6/782/a11 , Sydney, Australia

Simon Knowles: http://www.linkedin.com/pub/simon-knowles/1/bb6/a8 , Exeter, UK

John Kreis: http://www.linkedin.com/in/johnkreiss , Boston, MA, United States

Chris Manning: http://www.linkedin.com/in/cjmanning , London, UK

Keely Marlin: http://www.linkedin.com/in/keelymarlin , Denver, CO, United States

Cassie Rayner: http://www.linkedin.com/in/cassierayner , Leeds, UK

Top Recruiter this week

My “referee’s decision” is, as always, final :-)  This week it goes to Rebecca Worley, AGAIN!, mentioned above, who posted 5 job discussions this week..thanks again Rebecca!

So I’m giving Rebecca a little ‘plug’ again for helping to get our new Linkedin group off to a good start. If you want to know more about Rebecca’s firm, in London and Co. Durham, see the website here: Maxwell Stephens. To quote their website:

Maxwell Stephens specialises in senior appointments within facilities management, both for permanent positions and for short or long-term contracts. In the current highly competitive global marketplace, we are committed to delivering a comprehensive facilities management recruitment service, stripping away unnecessary complications to offer unparalleled customer support and feedback throughout the process

Top jobs this week

Again, just a personal choice…

Jaime Cheng advertised three senior roles for a “global service provider” based in Hong Kong: http://lnkd.in/m3CMqP . The Asian market is not untouched by our economic woes, but remains more active than the West, in my opinion.

There have been many others Jobs posted over the last three weeks, from China, to several in Europe (Finland, Germany, UK, France) and the USA. Hopefully we will go wider still in week 4….! Looking for our first job posting in Brazil…it is also a rapidly emerging market for real estate operations and FM roles.

Top Discussions:

We had some interesting ‘Discussions’ (see the Discussions tab), starting with Michael Carr from Dallas, TX, asking “how flexible a hiring manager are you?“, and referring to a book called “Brilliant Mistakes: Finding Success on the Far Side of Failure” by Paul J Schoemaker.

Later, we had to have at lest one Valentines related post, by Stephen Viscusi, referring to a NY Post article on office romance (do’s and don’ts…!)

Ali Green, a Facility Manager with Amazon.com, has become a regular! This week she posted a piece about making sure you have a good interview, saying “Be honest because an interview is the time to find out if you are a good fit for the company and if they are a good fit you”….very true.

Working @

I have been trying to launch a new series, called “Working @”….and so I very much thank Manager’s Choice this week; Richard Neuman @OwnersRepNY for his careers article on “A Broadcast Career in Facilities Management”: http://lnkd.in/2SwCSe . He describes the challenges of running a live television broadcast studio facility, analogous to “changing the tires on a moving car”…. Thanks Richard, great article.

If you would like to write a similar article, for Working @ your company, drop me a line at the email below. Thanks.

That’s all folks for this week, but subscribe to this blog and receive the update every Friday….

Have a great weekend, and if you are job-hunting, good luck,

Paul Carder (paul.carder@occupiersjournal.com)

Twitter @occupiers

‘OJ’ Careers & Jobs (#2 ; 10th Feb 2012)

We started a new Linkedin Group on 24th January, called “Careers & Jobs (Open) CRE & Facilities Management”. The link is here: http://www.linkedin.com/groups?about=&gid=4269106

The Group has over 1,700 members so far – read more on last week’s blog: http://alturl.com/qmsso

Recruiters & Head-hunters

This group is independent, so we hope that any and all recruitment and head-hunting firms will start to use the group, and post vacancies to the ‘Jobs’ section. They (and anyone else) are also welcome to advertise their services on the “Discussions” section.

These people posted Jobs discussions this week (I will expand this list over the next few weeks, into a global list of recruiters, and save it on my shared ‘Box’ folder: https://www.box.net/shared/bxrprfdfr7 ). For now, here is this weeks list, in the order in which they posted:

Rebecca Worley: http://www.linkedin.com/in/rebeccaworley , Co. Durham, UK

Nikki Dallas: http://www.linkedin.com/in/nikkidallas , London, UK

Kristin Erdmann: http://www.linkedin.com/in/kristinerdmann4hr , Minneapolis, USA

Jo Caughey: http://www.linkedin.com/in/jcaughey , Birmingham, UK

Brittany Finnell: http://www.linkedin.com/pub/brittany-finnell/8/602/643 , Dallas, TX, United States

Douglas Carrick: http://www.linkedin.com/pub/douglas-carrick/41/886/630 , London, UK

(Last week also included the following:)

John Kreis: http://www.linkedin.com/in/johnkreiss , Boston, MA, United States

John Bruno: http://www.linkedin.com/pub/john-bruno/16/402/7a6 , LA, CA, United States

Keely Marlin: http://www.linkedin.com/in/keelymarlin , Denver, CO, United States

Cassie Rayner: http://www.linkedin.com/in/cassierayner , Leeds, UK

Ben Gregg: http://www.linkedin.com/pub/ben-gregg-0415919590/6/782/a11 , Sydney, Australia

Simon Knowles: http://www.linkedin.com/pub/simon-knowles/1/bb6/a8 , Exeter, UK

Chris Manning: http://www.linkedin.com/in/cjmanning , London, UK

Simon Aspinall: http://www.linkedin.com/in/simonaspinallcatch22 , Leeds, UK

 

Top Recruiter this week

My “referee’s decision” is, as always, final :-)  This week it goes to Rebecca Worley, mentioned above, who posted 8 job discussions this week..thanks Rebecca!

So I’m giving Rebecca a little ‘plug’ for helping to get our new Linkedin group off to a good start. If you want to know more about Rebecca’s firm, in London and Co. Durham, see the website here: Maxwell Stephens. To quote their website:

Maxwell Stephens specialises in senior appointments within facilities management, both for permanent positions and for short or long-term contracts. In the current highly competitive global marketplace, we are committed to delivering a comprehensive facilities management recruitment service, stripping away unnecessary complications to offer unparalleled customer support and feedback throughout the process

Top jobs this week

Again, just a personal choice…

Rebecca advertised this Facilities Manager role for BUPA, based in Brighton: http://www.maxwellstephens.com/index.php/featured-vacancies/bupa-facilities-manager

There have been many others posted this week, and last, from China, to several in Europe (Finland, Germany, UK, France) and the USA. Hopefully we will go wider still in week 3….!

Top Discussions:

Sydney Brewin in San Francisco shared the Ultimate Guide to Job Interview Preparation for those of you who need a brush-up! Thanks Sydney.

Michael Carr also shared some views on the US employment market.

Working @

I’m also trying to launch a new series, called “Working @”….and so I very much thank Ali Green, from Louisville, Kentucky, for her inside view of working at Amazon – “a personal view as a Facility Manager” http://lnkd.in/gj5RTt . This has attracted some comments this week.

If you would like to write a similar article, for Working @ your company, drop me a line at the email below. Thanks.

That’s all folks for this week, but subscribe to this blog and receive the update every Friday….

Have a great weekend, and if you are job-hunting, good luck,

Paul Carder (paul.carder@occupiersjournal.com)

Twitter @occupiers

Comparative study of cultures / Hofstede dimensions

A very brief blog, to make you (and me!) aware of the work of father and son team, Geert (and the younger Gert Van) Hofstede, around the comparative study of cultures. They have a downloadable file of “matrix of dimension scores” plus other papers, books and material: http://www.geerthofstede.nl/research–vsm.aspx

As ‘culture’ often comes up in the discussion of workplaces around the world, I thought this would be useful to share.

And thankyou to Maarten Kas ( http://www.linkedin.com/in/maartenkas ) for sharing this on the Linkedin Group “The European Centre for Facility Management”. It followed a question asked by Peter de Winter, Snr Programme Director for Workplace Innovation at Philips ( http://www.linkedin.com/pub/peter-de-winter/5/492/476 )

Peter asked:

Who has experience with including the cultural aspect in global office design? We apply a ‘one size fits all’ approach for our international and country HQ’s. Works quite well. Ideas for improvement?

‘OJ’ Careers & Jobs (#1 ; 3rd Feb 2012)

We started a new Linkedin Group on 24th January, called “Careers & Jobs (Open) CRE & Facilities Management”. The link is here: http://www.linkedin.com/groups?about=&gid=4269106

The Group has just over 1,600 members so far, and is growing quickly; see Group Stats here: http://www.linkedin.com/groups?groupDashboard=&gid=4269106

This is an entirely independent and ‘Open Group’ – i.e., anyone may join, and anyone may view discussions from within the Group or from an internet search.

As it says in the Group Profile, it is:

“For all careers discussions, and any job postings by organisations direct or via recruitment consultants for Corporate Real Estate (CRE), Facilities Management and Workplace/Change management”

Recruiters & Head-hunters

This group is independent, so we hope that any and all recruitment and head-hunting firms will start to use the group, and post vacancies to the ‘Jobs’ section. They (and anyone else) are also welcome to advertise their services on the “Discussions” section.

These people posted Jobs discussions this week (I will expand this list over the next few weeks, into a global list of recruiters, and save it on my shared ‘Box’ folder: https://www.box.net/shared/bxrprfdfr7 ). For now, here is this weeks list, in the order in which they posted:

John Kreis: http://www.linkedin.com/in/johnkreiss , Boston, MA, United States

John Bruno: http://www.linkedin.com/pub/john-bruno/16/402/7a6 , LA, CA, United States

Brittany Finnell: http://www.linkedin.com/pub/brittany-finnell/8/602/643 , Dallas, TX, United States

Keely Marlin: http://www.linkedin.com/in/keelymarlin , Denver, CO, United States

Nikki Dallas: http://www.linkedin.com/in/nikkidallas , London, UK

Cassie Rayner: http://www.linkedin.com/in/cassierayner , Leeds, UK

Jo Caughey: http://www.linkedin.com/in/jcaughey , Birmingham, UK

Ben Gregg: http://www.linkedin.com/pub/ben-gregg-0415919590/6/782/a11 , Sydney, Australia

Simon Knowles: http://www.linkedin.com/pub/simon-knowles/1/bb6/a8 , Exeter, UK

Chris Manning: http://www.linkedin.com/in/cjmanning , London, UK

Rebecca Worley: http://www.linkedin.com/in/rebeccaworley , Co. Durham, UK

Simon Aspinall: http://www.linkedin.com/in/simonaspinallcatch22 , Leeds, UK

Top Recruiter this week

My “referee’s decision” is final 🙂 This goes to Nikki Dallas, mentioned above, who posted 7 jobs this week..thanks Nikki.

So I’m giving Nikki a little ‘plug’ for helping to get our new Linkedin group off to a good start. If you want to know more about Nikki’s firm in London, see the website here: http://www.talentfm.co.uk/. I also know that Nikki deals with global appointments, so if you are not in the UK, do not let that stop you connecting!

Top jobs this week

Again, just a personal choice…

Simon Aspinall advertised this Group Facilities Manager role in West Yorkshire: http://preview.alturl.com/6fg64

There were many others posted this week, from China, to several in Europe (Finland, Germany, UK, France) and the USA. Hopefully we will go wider still in week 2….!

Top Discussions:

Katya from New Zealand ( http://www.linkedin.com/pub/katya-van-den-nieuwenhuysen/13/395/403 ) tops the “Discussions” list this week with her question, “What are five things that attract you to a job position?”; this has had 10 responses, last time I looked, and will continue I’m sure. Thanks Katya.

Working @

I’m also trying to launch a new series, called “Working @”….and so I very much thank Ali Green (  http://www.linkedin.com/pub/ali-green/a/145/901 ) from Louisville, Kentucky, for her inside view of working at Amazon – “a personal view as a Facility Manager” http://lnkd.in/gj5RTt

That’s all folks for this week, but subscribe to this blog and receive the update every Friday….

Have a great weekend, and if you are job-hunting, good luck,

Paul Carder (paul.carder@occupiersjournal.com)

The OPN’s 31st workshop will be at PwC More London, on Tues 7 Feb 2012

By Paul Bartlett, Chairman, Office Productivity Network

The Office Productivity Network’s next event will be on Tuesday, 7 February 2012, at PwC’s More London new offices which display “understated excellence”. This will be the 31st OPN productivity best practice Workshop, all of which have shown exemplar workspaces which are delivering productive environments for occupants. Previous workshops have been at Unilever, KPMG, Southwark Council, AAT, GlaxoSmithKline, Herman Miller, Eversheds, Reuters, Johnson Controls, and MOD.

As part of PwC’s two centre location strategy and accommodating just over half of their 10,000 London workforce, 7 More London offered a unique opportunity for PwC to create a workplace that would reflect the values and ambitions of the firm. The objectives of the project included providing a flexible workplace to meet business needs now and for the long term. About 20% growth can be accommodated without physical change as working patterns evolve and people choose to use spaces differently. 7 More London provides:

• 460,000ft2 across 13 floors.

• Capacity for 6,000 heads in 4,000 workspaces at an overall sharing ratio of 1.5:1

• A further 690 workspaces in collaborative settings across the practice floors.

• 112 client facing meeting rooms with 22 dedicated videoconference facilities.

When arriving, visitors and staff can physically see how PwC does business. Exceptional occupier service is facilitated with spaces that work for individuals, groups, when working collaboratively in teams or with clients. There is 100% hotelling for everyone, with high standards of services (including quality refreshment hubs and floor concierges), a choice of workspaces, central secure client filing and, most importantly, continuous engagement with the various business units delivers maximum space utilisation. Sustainability was a key aim; despite its conventional corporate appearance, 7 More London is the first building in the capital to have been awarded a BREEAM Outstanding rating.

The event will include presentations on the property strategy for London, design, change management, POE and the occupier viewpoint. Delegates will have an extensive tour of the building. Places will be limited to 40, so if you wish to see at first hand how innovation can deliver cost efficient sustainable performance enhancement, contact Paul Bartlett, the OPN Chairman, for more details as soon as possible on paulbartlett@sbssol.co.uk or 01379 678899

Paul Bartlett, Chairman, Office Productivity Network

The Resilient Workplace

By Judith Heerwagen and Michael F. Bloom

In systems biology, resiliency is the capacity of a system and its inhabitants to bounce back from disruptive change, to cope with adversity without losing essential functionality and identity. The result is a more adaptive state with a greater capacity for effective re-organization. At the U.S. General Services Administration (GSA), we have been implementing strategies to make the GSA’s vast number of workplaces more resilient and, thus, sustainable.

The GSA’s Office of Federal High-Performance Green Buildings is the GSA’s green building center of excellence. As the federal government’s high-performance building thought leader and catalyst, the office strategically facilitates the adoption of integrated sustainable practices, technologies, and behaviors to accelerate achievement of a zero environmental footprint. GSA oversees 37.02 million square feet of office space in 9,624 buildings owned or leased by the federal government; 12,536 federal employees work in these buildings. Thus, the lessons from GSA’s federal building stock can be applied to many workplaces, large and small, in many contexts.

The federal building “system” today is much like a biological system facing disruptive change. The need to achieve aggressive environmental, financial, and operational goals and to reduce the federal spatial footprint, while maintaining the health and productivity of the workforce, is creating strong pressures to change. Can the built environment—and specifically the workplace—respond to disturbances and stresses with resiliency? Can we intentionally develop the capacity to adapt and cope by drawing on lessons from the natural world?

It is possible, but it will take unprecedented integration across boundaries, drawing on the knowledge and skills from disciplines that do not normally work collaboratively. Designers, technologists, policy makers, building operators, organizational and behavioral scientists—all have parts of the knowledge required to build a new way of thinking about work and workplace.

Unlike other organisms, humans have the potential to anticipate, create, evaluate, and change based on feedback and evidence. A resilient workplace requires a shift in the way we think about, use, and value space and highlights the need to establish feedback loops in order to adapt to and replicate what works. It also requires a shift to a more science-based understanding of the nuances of human behavior.  Ultimately, the main source of resiliency is people. Thus, we need to shape the workplace and its support system to provide the experiences that promote the human capacity to be creative—both individual and organizational—in the face of challenges both external and internal.

We define the resilient workplace as a system of interlinking components, none of which alone will generate resiliency. But in combination, they create synergies and mutual reinforcements that will drive the co-evolution of behavior and place toward resiliency.

The components include:

• A new way of thinking: Consideration of the workplace as an integrated whole, attuned to the relationships among space, management, work behaviors, policy, furnishings, technology, operations and communication practices. Today, most of these capabilities are in boxes and organization charts, each with its own perspective, rules, and ways of thinking.  Removing the barriers created by boxed thinking may be the most difficult challenge to implementing the resilient workplace. But as people learn to work collaboratively, the desire to engage others in thinking and planning will occur readily if it is nurtured.

• An evolution away from individually owned space: If work is not where you are, but what you do, why continue to assign individuals permanent space that remains vacant 60 to 70 percent of the time? This is a prime example of a non-adaptive workplace:  people for more than a decade have been characterized by mobility at work—whether just moving from meeting to meeting, or more broadly in multiple cities. Exchanging static, individual assigned space for the appropriate blend of support spaces that fit how work is accomplished broadens access to space that supports agency mission and releases resources that are unnecessary or wasteful. Assigned workstations may soon be to workplaces, as the vestigial appendix is to the human anatomy—present and taking up space but without performing a useful function.

• An evolution toward dispersed functionality: To be truly effective, the physical workplace should be just one node in a multiplicity of spaces that support connection among people across time and space boundaries. Organizations in which dispersed work teams become routine and the norm will be more effective in carrying out their missions even when disruptive events occur. Having the right kit of tools and technologies to work effectively as a team from multiple sites is a critical component of dispersed functionality.

• An investment in social capital: the workplace exists to support the people who work there, an employer’s most valuable resource. To survive, the workplace should service a niche and provide value that isn’t fulfilled elsewhere.  We believe that real value is supporting the synergies that drive effective teams. Face-to-face interaction is important for enculturation, socialization, creative problem solving, negotiation, and setting strategic direction.  But maintaining relationships in between face-to-face meetings can be readily supported from multiple locations, as can quiet, focused work.

An evidence based process: one that uses performance results as a basis for design, operations, technologies, furniture, and equipment purchases, as well as policy making over the life cycle of the workplace. By evidence, we mean not just objective data on factors such as space utilization, but also the tacit knowledge that develops through experience to become “know how.”

Elements of the resilient workplace

Taken alone, the elements that support the resilient workplace are not especially novel. Their transformative power comes through their combination. Here, we outline the key elements of the resilient workplace.
Space: Invest in space as social capital with focus on the different ways people work, focusing on collaboration, co-creating, and learning. Plan space by attending to best practices in indoor environmental quality, ergonomics, comfort, worker performance, operating performance, and technology supports. Space is no longer owned by individuals or linked to status; it may be shared with other organizations.
Furnishings: Furnishings are varied, flexible, and interchangeable—like a stage set that can be reconfigured easily. Ergonomics and comfort are critical, with an emphasis on work surfaces, including collaborative white boards. Increase reliance on consolidated storage of files and documents and ready access to shared electronic files.
Technology: Wireless, cloud-based, pervasive mobile tools (laptops, smart phones, tablets, etc.) are embedded into work practices with comprehensive technical support. Deploy technology to aid understanding, relationship development, information visualization, role playing, scenario development, and other practices that enable people to see in new ways. Technology supports both face-to-face and dispersed collaboration.
Management Strategy: Manage to performance rather than presence; create opportunities for cross group rather than stove-piped work and reward it when it occurs.
Work Behavior: Empower people to work wherever they work best; work is not where you are but what you do. Emphasize collaboration to achieve results and develop practices that work.
Policy: Co-create policy with workforce; policy becomes an accessible, living document that changes with new evidence to reflect
best practices.
Sustainability: The touchstone for all aspects of work, office design, renovation, and operations is sustainability, including life-cycle financial sustainability.
Operations: Building tenants are actively engaged in the impact of their behavior on how facilities function. Policies and programs to actively support behavioral change are common practices. Web-based discussions share how individual behavior affects building performance and how building performance impacts tenant health and productivity.
Communication: Communication is multi-modal and ubiquitous through asynchronous meetings, social media, chat, Webinars, and collaborative creation in the cloud.

A resilient workplace will succeed only where these characteristics intersect, and will thrive only when people are empowered and supported to work in new ways. Many of these elements are currently in place in public and private sector offices and telework experiments. But rarely have the elements been integrated in a systems perspective across the workplace life cycle.

Judith Heerwagen is an environmental psychologist specializing in the human factors of sustainability. She is a sustainability program expert at the GSA’s Office of Federal High-Performance Green Buildings, where she focuses on integrating research into policy making and on the relationship between building social and physical systems. She is co-editor of the book Biophilic Design: The Theory, Science and Practice of Bringing Buildings to Life (Wiley, 2008).
Michael F. Bloom is a sustainability and green program advisor with the GSA’s Office of Federal High-Performance Green Buildings. He is a workplace strategist and project lead for GSA’s new Sustainable Facilities Tool,
www.sftool.gov.