Category Archives: The future of work, today

Thoughts on current trends, or products, that we might extrapolate into the future…all that we know, is that we don’t know…but we can entertain ourselves guessing!

Bank branches “open, casual and clubby”? The business lounge…

After my last blog on coffee shops, this BBC news article again made me think about the High Street business lounge:The High Street bank re-imagined (BBC)

Its going to happen isn’t it? But will the current big players do it first? Or will it be a new market entrant?

Now, speaking personally (Sir Richard, I hope you are reading…) what I would like to see is Virgin Money offering a business account with access to a “Virgin Lounge” in larger branches…modelled on a smaller version of the fantastic Virgin Atlantic clubhouse at Heathrow T3. Virgin Atlantic Club Lounge, Heathrow

The article again says that it is difficult to get people to switch bank accounts. Business users, perhaps even more so? But perhaps these kinds of business lounge facilities on the High Street would temp people?

Security will always be a big consideration and hurdle for banks – they need to protect staff from raids. But how about having some key branches cashless – “This is a Business lounge – No cash held on these premises”…? More on that later…

What’s the costa this workplace? $2/hour+free coffee? $2/cup+free seat?

This ‘review’ site lists 20 coffee shops that people have bothered to comment about: Compare Coffee Shops.  That suggests to me that there are dozens more across our towns and cities…so what? Have you sat in one recently? Yes, sure you have…but why? Quite possibly you bought a coffee to make yourself feel less guilty about “camping” in Costa, Starbucks or wherever, with your laptop and phone out on the table…working! Did you actually want a coffee? Maybe, but equally likely you just came out of someone’s office where you already had one or two cups…

The question is, what are you paying for here? $2 for a desk for an hour, with a free coffee? Or $2 for a coffee, and a free seat? I know that I have paid both ways…if you’re a ‘glass half full’ person, you’ll think its a cheap coffee for $1 and you pay $1/hour for the “desk”. Thats not bad value, is it?

So how long before coffee companies just admit this is going on, and set up “business class”…? A “frequent drinker” card (no, OK, doesn’t sound like ‘frequent flyer’), which lets you turn left at the end of the coffee bar in to the business area, instead of right into the ‘normal’ cafe? With a chip+pin, to charge the account back to your company account. And you get larger seats, space to plug in your laptop, perhaps waitress service, etc..? Its gonna happen isn’t it…you heard it here first (unless its already happening – in which case you didn’t…!)

So for the corporate occupier, this is another facilities management operating cost, is it not? Another cost of employee mobility, along with the phone and laptop.

But its far lower cost than most corporate workstations. Especially where these are used by mobile employees in a desk-share arrangement, often at a desk-share ratio (DSR) of 2 or 3+. If a workstation in the office costs $10,000 per annum, thats say $40/day…thats too much coffee for the average person!!

Watch this space my friends….you will have a low cost flexible workplace on every High Street, properly set up for business users, very soon…that won’t Costa too much….