Tag Archives: flexible work

How do we build corporate culture, and mentoring, in a mobile world?

I finished a report on Workplace Mobility a couple of weeks ago – specifically ‘how to maintain the commitment to mobility after the project team has moved on…’  It followed our research, and a workshop, with the Workplace ‘PIN’ (performance innovation network) group of real estate occupiers in the UK  Workplace \’PIN\’

I should say, I am a passionate believer in ‘mobility’ – enabling work to be conducted in many settings around the office, or away from the office with customers, or at home, or anywhere…and our research has shown clear benefits in a number of ways, for organizations and individuals alike.

But one area that needs some work – and a collection of brains, from different disciplines – is how the corporate organization creates and maintains its culture in a mobile world. And also, perhaps a subset of this, how does mentoring happen when people are less often together in the same space & time?

Lets take one of the best examples of a productive, flexible and mobile working environment, at Microsoft Workplace Advantage, Schiphol (NL). It really is a great environment, with multiple settings for working in different ways and with different people. People love it, and its won awards – deservedly so.

The key question I have – and I dont have any predetermined answer, as I’d like to know your views – is how do you pass on knowledge when people are less often together? Or rarely together, in one place, at one time?

I guess the first, and most important, group are the ’20-somethings’. Either fresh from University (in most cases these days), or perhaps transferring into a second job, and learning about the organization, what it does, how it does it. And also learning how to do their job – packed full of knowledge from University, but this is now the real office environment, and they have to learn how to get things done, how to persuade and influence…or just how to work!

In a traditional professional training, there has been a heavy reliance on mentoring throughout the structure. Graduates are mentored by qualified professionals, the recently qualified are mentored by the experienced, and the latter by the business directors or specialist partners. People learn from many experiences, some even ‘subliminal’. Sometimes simple, like over-hearing telephone discussions, consciously or perhaps unconsciously listening to what was said, how a customer was dealt with, how questions were answered, and so on. Most, if not all, people who have gone through a professional training will have experienced the pain (and repeat it on someone else, usually) of sitting with a senior person who red-lines and re-drafts your lovingly prepared report. Or cuts 30 of your presentation slides leaving the 10 she really needs….all good learning!!

Everyone remembers a good school teacher – in the same way, we remember experiences that taught us crucial lessons in our professional or business careers. So, how does this happen in a mobile world?

Cities like London, UK, have expensive real estate, so pressure to increase the DSR (desk-share ratio) will continue. This is accepted in mobile teams, like accountants (auditors) and management consultants. But can it ever work for bankers, business operations, software developers and the like?

Maybe the answer is mobile teams, rather than mobility for individuals? If the team is mobile, and can ‘camp’ in various places in groups of 2, 3, 4 or more, the corporate culture and learning experience is maintained. But where individuals are encouraged to be mobile, how do they maintain that link to the organization, and pick up the crucial learning and development that we all need?

How does this work in your organization? I’d love to hear your views….

Paul Carder

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What’s the costa this workplace? $2/hour+free coffee? $2/cup+free seat?

This ‘review’ site lists 20 coffee shops that people have bothered to comment about: Compare Coffee Shops.  That suggests to me that there are dozens more across our towns and cities…so what? Have you sat in one recently? Yes, sure you have…but why? Quite possibly you bought a coffee to make yourself feel less guilty about “camping” in Costa, Starbucks or wherever, with your laptop and phone out on the table…working! Did you actually want a coffee? Maybe, but equally likely you just came out of someone’s office where you already had one or two cups…

The question is, what are you paying for here? $2 for a desk for an hour, with a free coffee? Or $2 for a coffee, and a free seat? I know that I have paid both ways…if you’re a ‘glass half full’ person, you’ll think its a cheap coffee for $1 and you pay $1/hour for the “desk”. Thats not bad value, is it?

So how long before coffee companies just admit this is going on, and set up “business class”…? A “frequent drinker” card (no, OK, doesn’t sound like ‘frequent flyer’), which lets you turn left at the end of the coffee bar in to the business area, instead of right into the ‘normal’ cafe? With a chip+pin, to charge the account back to your company account. And you get larger seats, space to plug in your laptop, perhaps waitress service, etc..? Its gonna happen isn’t it…you heard it here first (unless its already happening – in which case you didn’t…!)

So for the corporate occupier, this is another facilities management operating cost, is it not? Another cost of employee mobility, along with the phone and laptop.

But its far lower cost than most corporate workstations. Especially where these are used by mobile employees in a desk-share arrangement, often at a desk-share ratio (DSR) of 2 or 3+. If a workstation in the office costs $10,000 per annum, thats say $40/day…thats too much coffee for the average person!!

Watch this space my friends….you will have a low cost flexible workplace on every High Street, properly set up for business users, very soon…that won’t Costa too much….